Service Request Ticket

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Service Request Information

CONTACT	Name	Carano, Kenneth	Date	Oct 10, 2011 02:05 PM
	Department	Education & Leadership	Phone	88604
	Location		Email	caranok@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101097 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	GW8P1Q1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Windows 7 Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0080246, NVivo v9 from P0084786
	Wired NIC	5C:26:0A:56:08:F7
	Wireless NIC	18:3D:A2:15:72:60
	Bluetooth NIC	68:A3:C4:47:07:70

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Tracking

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Oct 28, 2011 01:47 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Oct 28, 2011 01:47 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Oct 28, 2011 01:47 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Oct 28, 2011 01:47 PM	Went over and fixed this for him.	Add Attachment
Brian Berkley	Oct 28, 2011 12:52 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	Oct 28, 2011 12:52 PM	User: MASH\caranok Scan: On-access Machine: ED01097CARANOK File "C:\DOCUMENTS AND SETTINGS\caranok\LOCAL SETTINGS\Temp\thpm3212814748653943350.tmp" belongs to virus/spyware 'Mal/Tracur-E'. File "C:\DOCUMENTS AND SETTINGS\caranok\LOCAL SETTINGS\Temp\THPM3212814748653943350.TMP" belongs to virus/spyware 'Mal/Tracur-E'. File "C:\DOCUMENTS AND SETTINGS\caranok\LOCAL SETTINGS\Temp\Minsq+6C.exe.part" belongs to virus/spyware 'Mal/FakeAV-OI'. File "C:\DOCUMENTS AND SETTINGS\caranok\LOCAL SETTINGS\Temp\MINSQ+6C.EXE.PART" belongs to virus/spyware 'Mal/FakeAV-OI'. File "C:\DOCUMENTS AND SETTINGS\caranok\LOCAL SETTINGS\Temp\E7B.tmp" belongs to virus/spyware 'Mal/Tracur-E'. File "C:\DOCUMENTS AND SETTINGS\caranok\LOCAL SETTINGS\Temp\E7B.tmp" belongs to virus/spyware 'Mal/Tracur-E'.	Add Attachment
Teresa Hutchinson	Oct 26, 2011 04:13 PM	He will leave his door open if you come by at that time and he has to step away but he will be right back during those times.	Add Attachment
Teresa Hutchinson	Oct 26, 2011 04:12 PM	Then again on Friday at 11:30 to 12:30 also.	Add Attachment
Teresa Hutchinson	Oct 26, 2011 04:12 PM	Times he is available are tomorrow. He will have his laptop in his office and will be in around 11:30 until 12:45. Then again from 4;15 to 5:00.	Add Attachment
Gabriel Thrash	Oct 26, 2011 11:06 AM	**This is an email** Hi, this is Gabe with UCS, and i am emailing you to see when you will be available for a tech to come by and help you with the virus on your computer. If you could give us a call back at ext. 88925 and let us know the times we can come to your office. Thanks	Add Attachment
Gabriel Thrash	Oct 26, 2011 11:01 AM	called and left vmail.	Add Attachment
Joshua Johnson	Oct 19, 2011 01:13 PM	when doing a google search it redirects him when opening folder it says that it has found a virus and put it in a quarantine. He will be in the office 11am on 10/20	Add Attachment
Andrew Gandara	Oct 19, 2011 12:44 PM	**This is an outgoing email** Hi Kenneth, I need some additional information regarding service request #44896 Description: potential virus I was wondering when you were available for someone to come look at your computer? Even if you may think it was a false alarm, we still would like to scan your computer to be on the safe side. You can email me back here or call our help desk at extension 88925 and let them know your availability. Thank, Andrew Gandara	Add Attachment Public
Andrew Gandara	Oct 17, 2011 12:49 PM	Left VM	Add Attachment
Andrew Gandara	Oct 14, 2011 04:48 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Andrew Gandara	Oct 14, 2011 04:48 PM	Left VM	Add Attachment
Joshua Johnson	Oct 12, 2011 12:42 PM	Kenneth will be in the office around 11am on 10/12. This would be the best time for someone to take a look at the computer.	Add Attachment
Laven Voth	Oct 11, 2011 02:16 PM	Left VM	Add Attachment
Joshua Johnson	Oct 10, 2011 02:06 PM	cell 9419622325	Add Attachment
Joshua Johnson	Oct 10, 2011 02:05 PM	potential virus on Kenneth's computer. when clicking a the file that he has on his desktop it is saying that there has been a threat detected by sophos and that it has been moved to quarantine. 88604 ED 235 carabok@wou.edu	Add Attachment