Service Request Ticket

Service Request Information

CONTACT	Name	Lerum, Wilburta	Date	Oct 10, 2011 03:07 PM
	Department	Student Engagement	Phone	88655
	Location		Email	lerumw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070440 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	880F1F1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:70:89:73

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Oct 12, 2011 04:33 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Oct 12, 2011 04:33 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Oct 12, 2011 04:33 PM	Installed. She is going to call back with a yes or a no if she would like to keep it, in a week.	Add Attachment
Karisa Mueller	Oct 11, 2011 02:08 PM	She is in her office today until 5pm.	Add Attachment
Laven Voth	Oct 11, 2011 02:06 PM	Left VM	Add Attachment
Tricia Flaherty	Oct 10, 2011 03:07 PM	this mouse will be with invoice on the shelf between restroom and my desk	Add Attachment