Service Request Ticket

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Service Request Information

CONTACT	Name	DeNoyer, Sue	Date	Oct 10, 2011 03:45 PM
	Department	College of Liberal Arts and Sciences	Phone	88690
	Location		Email	denoyes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091467 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	W80240B75PK	Location	PDR
	CPU	Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Office for Mac 2008 from P0075359
	Wired NIC	34:15:9E:36:C9:AC
	Wireless NIC	D8:30:62:58:37:7B
	Bluetooth NIC	7C:6D:62:A2:93:A6

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Oct 28, 2011 04:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Oct 28, 2011 04:41 PM	Delivered and setup in his office. Left VM for him and Sue.	Add Attachment
Andrew Gandara	Oct 28, 2011 04:12 PM	Done. Ready to deliver	Add Attachment
Andrew Gandara	Oct 28, 2011 01:49 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Oct 28, 2011 01:49 PM	Imaging now.	Add Attachment
Brian Berkley	Oct 28, 2011 12:16 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brian Berkley	Oct 28, 2011 12:16 PM	Back from Mac Store, Richard is imaging it. Disk was unrecoverable, and was low-level formatted and restored.	Add Attachment
Andrew Gandara	Oct 24, 2011 05:18 PM	Emailed Brian about Mac Store	Add Attachment
Andrew Gandara	Oct 24, 2011 05:15 PM	Computer won't boot, netboot, or boot to CD. Sit there with the Apple symbol and the spinning gear forever.	Add Attachment
Andrew Gandara	Oct 19, 2011 02:20 PM	Went by his office and he wasn't there. His office number is 215.	Add Attachment
Joshua Johnson	Oct 19, 2011 01:50 PM	called and said M-W 2-430	Add Attachment
Andrew Gandara	Oct 19, 2011 01:14 PM	Left VM	Add Attachment
Teresa Hutchinson	Oct 17, 2011 10:10 AM	**This is an outgoing email** Hi Sue, We were just emailing you regarding a service request that we have for you. (#44906) Professor Brown is unable to log into his computer, Maaske Room 215. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Joshua Johnson	Oct 12, 2011 04:07 PM	Was wondering when this is going to be done Would like the tech to stop by Maskee 209	Add Attachment
Karisa Mueller	Oct 10, 2011 03:45 PM	He cannot log in. He has tried restarting. He is available until 4:30pm today, he is available Wednesday from 2-4:30pm. His computer is an Apple W#20091467.	Add Attachment