Service Request Ticket - # 44918

Service Request Information

CONTACT Name Hansen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 11, 2011 10:19 AM
Department Service Learning & Career Development Phone 88652
Location Email hansenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20100929[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Wyse P20 Thin Client (64F/1GR XDR US) #909101-01L
Serial No. S200RK102750 Location Going to PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:80:64:88:A0:3E

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Nov 09, 2011 11:45 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Nov 09, 2011 11:45 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Nov 09, 2011 11:45 AM 
Closed - no contact back.
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Teresa Hutchinson Nov 01, 2011 11:25 AM 
****This is an outgoing email****
Hi Jennifer,

We were just emailing you regarding a service 
request that we have for you.  (#44918)

Description: Student worker: Brittany Naas 
getting booted off thin client.

Just checking and wondering if this has been 
resolved for you or if we can still be of 
assistance with this.  If so, just let us know, 
we'll be happy to help.

Thanks, Jennifer!
Teresa
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Public
Karisa Mueller Oct 17, 2011 11:30 AM 
Priority changed from (3) Priority to (2) High Priority.
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Karisa Mueller Oct 17, 2011 11:30 AM 
She said that she doesn't think anybody came last 
week and she now hasn't been able to even turn 
the computer on for 4 days now.
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Brian Berkley Oct 17, 2011 08:30 AM 
Task reassigned to Richard Kavanagh.
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Laven Voth Oct 13, 2011 03:04 PM 
Left VM
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Karisa Mueller Oct 11, 2011 10:19 AM 
bnaas09@wou.edu
V00261476
Her student worker, Brittany Naas, got a new thin
client about 3 weeks ago.  Yesterday she got
booted off (due to network issues, we told her)
and today she got booted off again.  She will be
only be working for the next 45 minutes.  She will
be there tomorrow from 10-2pm.
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