Service Request Ticket - # 44948

Service Request Information

CONTACT Name Lincicum, Shirley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 12, 2011 03:33 PM
Department Library & Media Services Phone 88890
Location Email lincics@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110140[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34TGZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0081747; TRANSFERRED to new laptop W#20150262 SR59549 MAR2016: Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;

Wired NIC 78:2B:CB:B3:8B:A2

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Nov 21, 2011 04:15 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Oct 12, 2011 03:34 PM 
****This is an email****

Teresa,

The Library has been working with Dale Goodell 
regarding staff computer replacements since late 
July/early August. He has a spreadsheet listing 
special requirements for hardware and software 
configuration. I know that the Library had to 
purchase licenses for some applications (e.g. 
Camtasia), and I'm not sure about the status of 
those purchases. If someone other than Dale is 
going to handle configuration/installation of my 
new machine (I prefer a Dell desktop running 
Windows 7), I will need to communicate with that 
person directly about my requirements before the 
new machine is configured or delivered.  

Thanks, 

Shirley
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Teresa Hutchinson Oct 12, 2011 03:34 PM 
****This is an email****

Hi Shirley,

Our records indicate that you are ready for a new 
computer replacement for your Dell computer. 
(W#20070554)

We were checking in to see if you were interested 
in an upgrade and if so, we are assuming it would 
be with another Dell desktop?  Also, would you 
need any special software on this machine?

Let me know if you have any questions or if there 
is anything we can help with.

Thanks,
Teresa
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Teresa Hutchinson Oct 12, 2011 03:33 PM 
This will be located on the back counter of ITC 
008 with a GFA setup form.
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