Service Request Ticket - # 44957

Service Request Information

CONTACT Name Killip, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 13, 2011 09:06 AM
Department Advancement & Foundation Phone 88151
Location Email killips@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110142[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 34PKZQ1 Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34PKZQ1 Location PDR was Phonathon/Annual fund Student Data entry

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop SEPT2016

Wired NIC 78:2B:CB:B3:99:A5

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Oct 27, 2011 04:07 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Oct 13, 2011 09:06 AM 
****This is an email****

Teresa ---

We are having difficulties with this machine.  I 
got the System Configuration Utility quieted 
down, and restarted, but very slow.
All other "student calling" computers in that 
room were replaced under GFA, but this was just 
short of replacement schedule.
It's in the student area, and checking old e-mail 
was on GFA list last March.

Now I am not sure what to do with it.

Scott
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Teresa Hutchinson Oct 13, 2011 09:06 AM 
****This is an email****

---------- Forwarded message ----------
From: Dale E. Goodell 
Date: Wed, Oct 12, 2011 at 11:26 AM
Subject: Re: Student Computer in Cottage WOU# 
20060233[Edit Inv] -- "wonky"
To: Scott Killip 



Scott:

Yes, submit a ticket.  If this is a 2006 machine, 
it should be replaced.  In your ticket, put a 
note in about possible replacement.  If this is a 
GFA machine, replacement should be no problem; if 
not GFA, the replacement will need to be a "new" 
machine.

Thanks,

-Dale
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Teresa Hutchinson Oct 13, 2011 09:06 AM 
This will be located on the back counter of ITC 
008 with a GFA setup form.
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