Service Request Ticket

Service Request Information

CONTACT	Name	Taylor, Ella	Date	Oct 13, 2011 12:03 PM
	Department	The Research Institute	Phone	88589
	Location		Email	taylore@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101265 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	DL00JQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080720, SnagIt v10 from VISA2011002726(upgrade of license purchased from VISA2006/12/0504:12:55 for Ella Taylor)
	Wired NIC	BC:30:5B:D8:F4:59

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Oct 17, 2011 03:22 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Oct 17, 2011 03:22 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Oct 17, 2011 03:22 PM	Josh delivered it and all is good.	Add Attachment
Teresa Hutchinson	Oct 17, 2011 02:52 PM	Ella called to check the status. We found the order in the back at the tech station. Josh is going to deliver it to her after 3:00 when he gets done at the SRD.	Add Attachment
Joshua Johnson	Oct 17, 2011 02:44 PM	Ella has a conffrence call that she needs to have this for around 7:30 am on the 18th, they need to have this done so that they can test it and make sure that it is working for the meeting in the morning.	Add Attachment
Joshua Johnson	Oct 17, 2011 02:43 PM	Task reassigned to UCS Tech.	Add Attachment
Joshua Johnson	Oct 17, 2011 02:43 PM	Task reassigned to UCS Tech.	Add Attachment
Joshua Johnson	Oct 17, 2011 02:43 PM	todd 242	Add Attachment
Jacob Tyo	Oct 14, 2011 12:41 PM	Task reassigned to Jacob Tyo.	Add Attachment
Joanie Kinnaman	Oct 13, 2011 04:34 PM	Nancy Ganson called today, inquiring about ETA. She stated that Ella needed it BEFORE Tuesday Oct. 18th.	Add Attachment
Tricia Flaherty	Oct 13, 2011 12:03 PM	Nancy Ganson can serve as a secondary point of contact(8-8808) This will be on shelf between my desk an restroom with invoice	Add Attachment