Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Oct 14, 2011 09:04 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110106 (opens in a new window)	Bldg/Room	NS 202
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34JHZQ1	Location	Lab 202
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:97:13

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Dec 05, 2011 11:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Dec 05, 2011 11:19 AM	Brian was down working on these all last week and has resolved the problems.	Add Attachment
Brian Berkley	Oct 27, 2011 03:03 PM	Task reassigned to Adam Wehner.	Add Attachment
Brian Berkley	Oct 18, 2011 10:30 AM	Task reassigned to Brian Berkley.	Add Attachment
Teresa Hutchinson	Oct 17, 2011 10:08 AM	**This is an outgoing email** Hi Lori, We were just emailing you regarding a service request that we have for you. (#44971) Computer will not map to the printer. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa	Add Attachment Public
Joshua Johnson	Oct 14, 2011 09:05 AM	Library 88441 hilterbl@wou.edu	Add Attachment
Joshua Johnson	Oct 14, 2011 09:04 AM	The computer will not map to the printer. she has used both krusty and bart and neither are working for mapping the printer. the computer is not a wyse unit and this is the only computer that his having trouble.	Add Attachment