Service Request Ticket - # 44974

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2011 10:51 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20081030[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 760 USFF 3.0GHz, 6M, 1333MHz FSB
Serial No. 1L5FTJ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows 7 Pro upgrade on P0081747, Microsoft Office Pro Plus 2007 from P0070415

Wired NIC 00:22:19:30:9E:D6

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Dec 07, 2011 09:25 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Oct 18, 2011 10:30 AM 
Task reassigned to Brian Berkley.
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Teresa Hutchinson Oct 17, 2011 10:09 AM 
****This is an outgoing email****
Hi Lori,

We were just emailing you regarding a service 
request that we have for you. (#44974)

HL 108 instructor station.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Joshua Johnson Oct 14, 2011 10:51 AM 
instructors station will not allow printing and
will not map the printer. This is the instructors
station and really needs to be able to print.
There are also sevral other task that have the
same issue in the library

88441
hilterbl@wou.edu
LIB 117
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