Service Request Ticket

Service Request Information

CONTACT	Name	Strand, Cheryl	Date	Oct 14, 2011 01:30 PM
	Department	Humanities Division	Phone	88325
	Location		Email	strandc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100774 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i3-3.06GHz #Z0JL
	Serial No.	Z0JL0008R	Location	PDR
	CPU	Intel Core i3(3.06GHz, 4MB L3)
	OS	Unknown	Software	Microsoft Office for Mac 2008 license from P0073888(transfer due to broken equipment)
	Wired NIC	10:9A:DD:61:9B:B2
	Wireless NIC	44:2A:60:DB:BE:1F
	Bluetooth NIC	40:A6:D9:FB:BA:55

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Nov 28, 2011 03:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Nov 21, 2011 01:19 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Nov 21, 2011 01:19 PM	Cheryl called to check the status of this. I told her it was in the que to do.	Add Attachment
Teresa Hutchinson	Oct 14, 2011 01:32 PM	**This is an email** Hello Teresa, You asked for the # of my computer. 20070610. Does that mean that I am in line for a new computer? If so, I think I'd like to try an iMac. Do we need to coordinate, so I'll be in my office? I worked with Richard Cavanagh when I migrated to gmail. Could he help me with the switchover? As far as software, I'll need Microsoft Office (for Macs), and I'll need to be able to put in accent marks in all programs. Do ASKI keys work in Macs? We'll be in touch, Cheryl	Add Attachment
Teresa Hutchinson	Oct 14, 2011 01:30 PM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment