Service Request Ticket - # 44991

Service Request Information

CONTACT Name Martinez, Ruby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2011 02:51 PM
Department Multicultural Student Services Phone 88424
Location Email martiner@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20070405[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Business Inkjet 2800dtn Printer # C8164A#A2L
Serial No. TH77C5Z07D Location PDR

Model C8174A Hostname ub-trio.wou.edu
Notes duplexing, 2nd 250 sheet tray 140.211.64.69 Ink/Toner Refill

Wired NIC 00:11:0A:F7:60:C6

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Oct 17, 2011 10:29 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Oct 17, 2011 10:29 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Oct 17, 2011 10:29 AM 
****This is an email****

Good Morning Teresa,
I think they came on Friday, I don't have 
anything needing assistance..
Thank you again!
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Teresa Hutchinson Oct 17, 2011 10:06 AM 
****This is an outgoing email****
Hi Ruby,

We were just emailing you regarding a service 
request that we have for you. (#44991)

Not able to print.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Joshua Johnson Oct 14, 2011 02:51 PM 
The MSSP printer is not wanting to print. the
computer that they are using is not a windows 7
computer. The printer is saying "attention a
printer motor has stalled press resume to invoke
printer". they need to print.

88737
martiner@wou.edu
WUC 212
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