Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Oct 17, 2011 11:55 AM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090292 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
	Serial No.	538h7k1	Location	PDR
	CPU	Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache
	OS	Unknown	Software	Microsoft Office Pro Plus 2007 license from P0071641
	Wired NIC	00:22:19:FA:DC:18
	Wireless NIC	00:24:2C:5B:61:17
	Bluetooth NIC	00:25:56:D3:88:BB

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Nov 28, 2011 03:10 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Adam Wehner	Nov 28, 2011 03:10 PM	Unit got a new motherboard and is back up and running.	Add Attachment
Adam Wehner	Nov 03, 2011 08:47 AM	I replaced the battery and now the unit needs a new motherboard.	Add Attachment
Adam Wehner	Oct 20, 2011 03:27 PM	Warranty won't cover battery. I have a new one on order.	Add Attachment
Adam Wehner	Oct 19, 2011 10:08 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Adam Wehner	Oct 19, 2011 10:08 AM	Laptop has a warranty in process for the battery.	Add Attachment
Brian Berkley	Oct 18, 2011 02:57 PM	Task reassigned to Adam Wehner.	Add Attachment
Joshua Johnson	Oct 17, 2011 11:55 AM	Library Netbook is not turning on. They have tried several ways of charging the netbook and it is not holding a charge. 88881 pagell@wou.edu lib 117	Add Attachment