Service Request Ticket - # 45012

Service Request Information

CONTACT Name Wright, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 17, 2011 12:42 PM
Department Creative Arts/Theater-Dance Phone 88861
Location Email wrightr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110144[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34PHZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Windows 7 Pro Software MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007;

Wired NIC 78:2B:CB:B3:9C:AA


TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Nov 28, 2011 03:37 PM
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Oct 17, 2011 12:45 PM
****This is an email****

(Notes from Tricia regarding the software)

Addt'l Software:
    *he can re-install AutoCad per the ED 
community agreement he has (just needs Admin 
rights)
    *Vectorworks is good, there is lab licensing 
from P0067880,
    *Adobe Photoshop Extended CS5 WIN License 
from P0077238
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Teresa Hutchinson Oct 17, 2011 12:43 PM
****This is an email****

Good Morning Teresa,
Yes, the computer I have is 2007858.  I would so 
love to have a replacement.  I don¿t mind having 
a Dell Desktop.  There is a couple of things that 
I would ask for.  The first being the screen, I 
believe the computers are generally coming with 
the larger (what looks like) 22¿ widescreens.  If 
I could get that size screen that would be so 
greatly appreciated.  The other thing that is 
rather important is the video card itself.  I do 
a lot of drafting and being able to have 2 
screens has been a god send on my current 
computer.  So if I could continue to operate with 
2 screens that would be great!
 
As for software, here¿s the software I use the 
most often:
 
MS Office (that¿s gotta be one of those ¿No 
Kidding¿, right?  LOL)
AutoCAD 2011 (I am currently using a educators 
version from the Autodesk Education Community ¿ 
which I hope I can reinstall on the new computer 
without issues from Autodesk.)
Vectorworks (I just need whatever version Scott 
Grim is currently using ¿ he does all his work in 
Vectorworks, and I convert all of it into AutoCAD 
to be built)
Adobe Photoshop CS5
 
I believe any other software I use I can get 
online, or can be dealt with at a later time.
 
Does this answer all the questions you had for 
me?  I really do appreciate your help with this, 
the poor computer I have been working with has 
been having some serious issues lately so it is 
good to hear that there a new one possibly on its 
way.  Thank you.
 
Ryan WrightTechnical Director - TheatreRice 
AuditoriumWestern Oregon UniversityIndependence, 
OR503-838-8861WrightR@WOU.eduor RyanWright@aol.com
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Teresa Hutchinson Oct 17, 2011 12:42 PM
This will be located on the back counter of ITC 
008 with a GFA setup.  
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