Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Oct 18, 2011 08:56 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090251 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
	Serial No.	j18h7k1	Location	PDR
	CPU	Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache
	OS	Unknown	Software	Microsoft Office Pro Plus 2007 license from P0071641
	Wired NIC	00:22:19:FA:DB:31
	Wireless NIC	00:24:2C:5B:54:DB
	Bluetooth NIC	00:25:56:D3:B4:DE

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Nov 28, 2011 03:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Nov 28, 2011 03:11 PM	The computer is back up and running.	Add Attachment
Karisa Mueller	Oct 20, 2011 10:09 AM	The netbook has a popup note that says "Windows cannot connect to the domain because the domain controller was down or unavailable or your computer account was not found." This message comes up after someone tries to log in with username and password.	Add Attachment
Nicole Crane	Oct 20, 2011 08:13 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Nicole Crane	Oct 20, 2011 08:13 AM	She called back to say that something popped up to say the computer account was not found and now it won't work again.	Add Attachment
Adam Wehner	Oct 19, 2011 10:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Oct 19, 2011 10:07 AM	I reset the service tag in the bios. The laptop is back up and running.	Add Attachment
Brian Berkley	Oct 18, 2011 02:58 PM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Oct 18, 2011 08:57 AM	It's at the checkout desk at the Library.	Add Attachment
Teresa Hutchinson	Oct 18, 2011 08:56 AM	The Library has a netbook that is having problem. The message service tag is not programmed, press F1 or press F5, can't connect to the domain, can't connect.	Add Attachment