Service Request Ticket

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Service Request Information

CONTACT	Name	Harden, Mary	Date	Oct 18, 2011 08:56 AM
	Department	Creative Arts/Art	Phone	88460
	Location		Email	hardenm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091494 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
	Serial No.	W802252SATP	Location	Loaner Shelf
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), AND Microsoft Office for Mac 2008 from P0075359
	Wired NIC	58:B0:35:FF:B9:B4
	Wireless NIC	D8:A2:5E:8C:17:D8
	Bluetooth NIC	58:B0:35:99:92:82

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Jan 17, 2012 01:33 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Jan 17, 2012 01:33 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	Jan 13, 2012 07:53 AM	**This is an email** Hi, Teresa, The computer in question is for general faculty use and since I haven't used it in a while, I honestly can't say whether it has straightened out or not. I will look into it during the first week of classes and let you know for sure. Thanks for your continued help with the equipment. It is such a great help to have you as a colleague. Mary	Add Attachment
Teresa Hutchinson	Jan 09, 2012 08:27 AM	**This is an email** Hi, Teresa, The computer in question is for general faculty use and since I haven't used it in a while, I honestly can't say whether it has straightened out or not. I will look into it during the first week of classes and let you know for sure. Thanks for your continued help with the equipment. It is such a great help to have you as a colleague. Mary	Add Attachment
Teresa Hutchinson	Jan 06, 2012 07:58 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Teresa Hutchinson	Jan 06, 2012 07:58 AM	**This is an outgoing email** Hi Mary, We were just following up with you regarding a service request that we have for you. (#45024) Description: Computer is not allowing log on and not allowing the applications to work properly. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa	Add Attachment Public
Andrew Gandara	Jan 05, 2012 11:54 AM	Priority changed from (1) Highest Priority to (2) High Priority.	Add Attachment
Andrew Gandara	Jan 05, 2012 11:53 AM	Left VM	Add Attachment
Laven Voth	Jan 03, 2012 01:21 PM	Left VM	Add Attachment
Andrew Gandara	Dec 21, 2011 02:50 PM	Task reassigned to UCS Tech.	Add Attachment
Andrew Gandara	Dec 21, 2011 02:49 PM	**This is an outgoing email** Hi Mary, I need some additional information regarding service request #45024 Description: Computer is not allowing log on, and not allowing the applications to work properly I was wondering if you were still having problems logging in and not having control of the sound or dvd player when you do? If so, what times are you available today or tomorrow to have a tech come take a look at it? Thanks, Andrew	Add Attachment Public
Andrew Gandara	Dec 15, 2011 01:45 PM	Needs mobile log in enabled. Call and left VM to call us back when shes available	Add Attachment
Teresa Hutchinson	Dec 15, 2011 01:39 PM	Task reassigned to Andrew Gandara.	Add Attachment
Brian Berkley	Dec 14, 2011 11:01 AM	Task reassigned to UCS Tech.	Add Attachment
Brian Berkley	Dec 14, 2011 11:01 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Nathan Sauer	Oct 21, 2011 03:12 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Oct 20, 2011 03:28 PM	Task reassigned to Nathan Sauer.	Add Attachment
Brian Berkley	Oct 18, 2011 10:37 AM	Task reassigned to Brian Berkley.	Add Attachment
Nicole Crane	Oct 18, 2011 08:57 AM	projector wou#: 20091168	Add Attachment
Nicole Crane	Oct 18, 2011 08:56 AM	They are not able to log on sometimes, or if they are able to log on it shows a general screen instead of their personal settings. They also have no control over the sound, or dvd player when they try to use it.	Add Attachment