Service Request Ticket - # 45031

Service Request Information

CONTACT Name Butler, Dennis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 18, 2011 11:12 AM
Department Writing Center Phone 88259
Location Email butlerd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20070278[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP LaserJet 4350DTN Printer #Q5409A
Serial No. CNRXL87662 Location PDR

Model Q5409A Hostname writing-center.wou.edu
Notes 3 trays, duplexing PRINTER MAINTENANCE: HPLJ 4340DTN Maint kit from P0090475 June2013 SR50664; HP LJ Maint kit from P0090634 and NEW print cartridge from P0090805 JUNE21 SR50664; IP: 140.211.64.35 Ink/Toner Refill HP 42A or HP 42X

Wired NIC 00:1A:4B:17:4E:D7

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Oct 18, 2011 02:44 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Oct 18, 2011 02:44 PM 
adam rebooted the server and took pcounter off for
32bit printers
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Brian Berkley Oct 18, 2011 11:28 AM 
Task reassigned to Brian Berkley.
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Nicole Crane Oct 18, 2011 11:12 AM 
Printers in the writing center will not print.
Either the computer wont default to the printer
and they can't find it on search. Or it is set to
the printer and when they print it freezes up.
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