Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Oct 18, 2011 12:40 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090153 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFJZBK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Linux	Software	Upgraded Microsoft Office Windows 8 Pro installed as Win 7 Pro from P0087874 DEC 2012, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:31:4C:CD

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Nov 04, 2011 04:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Nov 04, 2011 04:53 PM	Gave MAC addresses to Richard and made exceptions.	Add Attachment
Andrew Gandara	Nov 04, 2011 03:08 PM	Going to get MAC addresses for the computers and have Richard make exceptions for them. Left Lori VM	Add Attachment
Teresa Hutchinson	Nov 02, 2011 01:49 PM	Task reassigned to Andrew Gandara.	Add Attachment
Teresa Hutchinson	Nov 02, 2011 01:49 PM	Andrew when you can, can you follow up with this request and see if it's resolved? Thanks!	Add Attachment
Andrew Gandara	Oct 21, 2011 02:37 PM	Task reassigned to UCS Tech.	Add Attachment
Andrew Gandara	Oct 21, 2011 02:37 PM	Ports are set to only work with Cisco NAC. After that is changed, need to have computer in 120, which is WOU #20090153, rebound.	Add Attachment
Andrew Gandara	Oct 21, 2011 01:14 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Oct 21, 2011 01:14 PM	Also one in room 120.	Add Attachment
Nicole Crane	Oct 18, 2011 12:40 PM	A computer in RM 201 will not allow anyone to log on. She thinks that the room doesn't have an active data port in the wall also.	Add Attachment