Service Request Ticket - # 45054

Service Request Information

CONTACT Name Whitenack, Faye   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2011 09:04 AM
Department Business Services Phone 88172
Location Email whitenaf@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080481[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 2BJNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003

Wired NIC 00:21:70:6F:B2:B2

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact robbc@wou.edu 88925

Tracking

Entered by Date Memo
Christina Robb
Email

Public
Entered by Date Memo
Brian Berkley Oct 20, 2011 02:52 PM 
Task reassigned to Christina Robb.
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Brian Berkley Oct 20, 2011 02:52 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Oct 20, 2011 02:52 PM 
Faye called back and said Christina fixed it.
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Nicole Crane Oct 20, 2011 09:04 AM 
She is having problems with her BI query. It is
showing a connection error. 
Started yesterday. Has restarted it.
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