Service Request Ticket - # 45060

Service Request Information

CONTACT Name Braun, Debbie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2011 11:46 AM
Department College of Liberal Arts and Sciences Phone 14220
Location Email braund@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20101102[Edit Inv] (opens in a new window) Bldg/Room BELL 313
Service Tag Description Xerox WorkCentre 3220/DN AIO Printer
Serial No. SUAK510723 Location Karen Bednarowski, Admin Asst

Model 3220/DN Hostname
Notes Functions include Copier, Fax, Printer, Scanner, PC Faxing Max Speed (B&W) 30ppm / Media Capacity is 300 sheet(s) (standard) 550 sheet(s) (max) Ink/Toner Refill

Wired NIC 00:00:AA:F0:97:12

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Oct 25, 2011 12:13 PM 
Task reassigned to Laven Voth.
 Add Attachment
Laven Voth Oct 25, 2011 12:13 PM 
Task reassigned to Laven Voth.
 Add Attachment
Laven Voth Oct 25, 2011 12:13 PM 
She wanted to save her pdf's to word docs. 
Configured Microsoft Document Scanner and its good
to go.
 Add Attachment
Teresa Hutchinson Oct 24, 2011 02:04 PM 
****This is an outgoing email****
Hi Debbie,

We were just emailing you regarding a service 
request that we have for you. (#45060)

Needs help to work her printer/scanner. 

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa
Add Attachment
Public
Nicole Crane Oct 20, 2011 11:46 AM 
She has a xerox work-center 3220 printer/scanner 
and she does not know how to work it. 
She has tried to scan and it said it scanned 10 
pages but only 1 showed up on the computer. She 
would like someone to come explain it to her if 
possible.
Add Attachment