Service Request Ticket - # 45067

Service Request Information

CONTACT Name Goulding, James   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2011 03:04 PM
Department VP Student Affairs Phone 88303
Location Email gouldinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071251[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag DFJTGG1 Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. dfjtgg1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Upgrade to WIN 7 Pro from P0082550 OCT2011, Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 and UPGRADE MS Office PRo Plus 2010 from P0082550 OCT2011 ***This was replaced by W#20110101 until new replacement is ready***

Wired NIC 00:1E:C9:7C:C0:55

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Oct 21, 2011 04:36 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Andrew Gandara Oct 21, 2011 04:36 PM 
Upgrade complete. Upgraded to Office 2010.
Delivered.
 Add Attachment
Andrew Gandara Oct 21, 2011 03:57 PM 
Upgraded #20071250[Edit Inv].
Imaging #20071251[Edit Inv].
 Add Attachment
Andrew Gandara Oct 21, 2011 02:50 PM 
Task reassigned to Andrew Gandara.
 Add Attachment
Tricia Flaherty Oct 20, 2011 03:07 PM 
the RAM and invoice will be on shelf between my 
desk and restroom
 Add Attachment
Tricia Flaherty Oct 20, 2011 03:04 PM 
ASWOU Office has ordered RAM upgrades(2GB kits) 
for two stations:
W#200701250 and W#20071251[Edit Inv]
they also have orderd for W#20071251[Edit Inv] WIN 7 
upgrade and Office 2010(on 
T:\Microsoft\OfficeProPlus2010) Please advise 
them that if they use office 2010 they can't 
connect to gmail via Outlook so if they are an 
Outlook user the then they should only use 2007
 Add Attachment