Service Request Ticket - # 45071

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 21, 2011 07:50 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070533[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
Serial No. 1r8l5f1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Win Xp Pro installed, MS Office Pro 2007 from P0064260

Wired NIC 00:1A:A0:7B:0F:96

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Nov 08, 2011 04:33 PM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Nov 08, 2011 04:33 PM 
Delivered
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Brian Berkley Nov 08, 2011 04:14 PM 
Task reassigned to Laven Voth.
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Brian Berkley Nov 08, 2011 04:14 PM 
system ready, gave to Laven for delivery
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Brian Berkley Nov 08, 2011 04:06 PM 
System
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Brian Berkley Nov 08, 2011 04:05 PM 
****This is an email****
Megan & Hillevi,

We have a new(er) computer for the Stonewall Center.

Both of you have administrative rights to it, so
if you need to install something for someone
staffing the center, you'll be able to.

I'll have one of our Techs bring it by and set it
up as soon as possible.

Thanks,
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Brian Berkley Nov 08, 2011 02:55 PM 
Imaging a 745 Optiplex to replace their non-WOU
system.
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Brian Berkley Nov 08, 2011 01:55 PM 
Service Request Ticket - # 45071

Megan,

The Stonewall Center computer is not WOU property,
and we cannot work on it.  It is not running a
compatible operating system for our network
computing environment, and I am going to check
with Bill K. to see if we have something newer
that we can put there in its place.

Thanks,
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Brian Berkley Nov 03, 2011 11:26 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Joshua Johnson Oct 21, 2011 07:50 AM 
Hello!

The computer in the Stonewall Center (downstairs
WUC) is not working properly. It will not allow
internet access and just overall runs horribly
slowly. I don't know much (or anything) about
computers, so any help is appreciated! I was told
to get a number, and I'm not sure if that means
the product key, but here that is:
VKGP8-FCFK9-29XPC-H696M-7FK4M.

Please let me know how this can be fixed or
attended to!

Thank you!
-- 
Hillevi Johnson
Gender & Sexual Diversity Advocate
ASWOU
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