Service Request Ticket - # 45085

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2011 08:18 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090478[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
Serial No. HAV037557 Location PDR

Model 8860/DN Hostname lab-itc001/lab-itc001color- itc001.wou.edu
Notes 140.211.114.84 Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:AD:78:1D

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Oct 31, 2011 12:46 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Oct 31, 2011 12:46 PM 
I did substituted some ink jets and it is working
again.
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Brian Berkley Oct 25, 2011 03:58 PM 
Task reassigned to Adam Wehner.
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Karisa Mueller Oct 24, 2011 08:18 AM 
****This is an email****

Our HL-Ref 3 printer is having some color issues -
I have used both the basic and advanced cleaning
features but it's still printing with lines and
color distortion.  WOU number 20090478[Edit Inv].
Thanks,

-- 
Lori Hilterbrand
Public Services Unit Coordinator
Hamersly Library
Western Oregon University
503-838-8441
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