Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Julia	Date	Oct 25, 2011 08:22 AM
	Department	Deaf Studies and Professional Studies	Phone	88744
	Location		Email	smithj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090728 (opens in a new window)	Bldg/Room	ITC 008 - shelf
	Service Tag	3LMT3L1	Description	Dell Latitude E6400, 2.80GHz, 6M, 1066MHz FSB
	Serial No.	3LMT3l1	Location	was Julia Smith, ED
	CPU	Intel Core 2 Duo T9600(2.8GHz, 1066MHz, 6ML2)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0073086
	Wired NIC	00:24:E8:F5:66:CD
	Wireless NIC	00:24:D6:53:75:64
	Bluetooth NIC	00:22:5F:97:6C:C1

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Joshua Johnson	Oct 25, 2011 03:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joshua Johnson	Oct 25, 2011 03:55 PM	Restarting her computer took care of the issue.	Add Attachment
Joshua Johnson	Oct 25, 2011 03:47 PM	called and was wondering if someone was going to come over and take care of this for her. I have advised her to restart her computer to see if that will remap her drivers	Add Attachment
Brian Berkley	Oct 25, 2011 09:45 AM	Task reassigned to Brian Berkley.	Add Attachment
Teresa Hutchinson	Oct 25, 2011 08:23 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Oct 25, 2011 08:23 AM	She said she must have this fixed today!	Add Attachment
Teresa Hutchinson	Oct 25, 2011 08:22 AM	Her laptop is missing her My Documents. Out of the office until 2:00 today.	Add Attachment