Service Request Ticket

Service Request Information

CONTACT	Name	Mafit, Cindi	Date	Oct 25, 2011 09:21 AM
	Department	The Research Institute	Phone	88792
	Location		Email	mafitc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091636 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	CL87KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0074819, Adobe Acrobat Pro v9 WIN from P0076844, CorelDRAW Graphics Suite X6 Education Edition from VISA2012003055
	Wired NIC	B8:AC:6F:83:63:A2

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Oct 27, 2011 03:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 27, 2011 03:34 PM	remoted in, and pointed her to \\plowking\acropro and it installed successfully	Add Attachment
Brian Berkley	Oct 27, 2011 03:07 PM	**This is an email** Cindi, Please give me a call so I can assist you in resolving your Acrobat update that won't install. Thanks,	Add Attachment
Brian Berkley	Oct 27, 2011 03:06 PM	left VM	Add Attachment
Brian Berkley	Oct 25, 2011 09:44 AM	Task reassigned to Brian Berkley.	Add Attachment
Nicole Crane	Oct 25, 2011 09:21 AM	**This is an email** Whenever I receive a prompt that there is an update for my Adobe Acrobat 9 Pro, the update will not install and I have to cancel it. I need to have this resolved. Thanks. My computer number is 20091636.	Add Attachment