Service Request Ticket - # 45121

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 25, 2011 09:28 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100119[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 27MWMM1 Location PDR

CPU Unknown


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:8B:06:1D

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Nov 29, 2011 11:29 AM 
Status changed from (3) Order in Process to (5) Completed
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Adam Wehner Nov 29, 2011 11:29 AM 
The computer is set back up and running.
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Adam Wehner Oct 25, 2011 02:48 PM 
Status changed from (1) Pending to (3) Order in Process
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Adam Wehner Oct 25, 2011 02:48 PM 
Warrantied
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Brian Berkley Oct 25, 2011 09:45 AM 
Task reassigned to Adam Wehner.
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Karisa Mueller Oct 25, 2011 09:28 AM 
The computer (W#20100119) located at first floor
of the Library, Ref #21. It will not turn on. Lori
checked the cords and as far as she can see it is
all plugged in.  It will not turn on.
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