Service Request Ticket

Service Request Information

CONTACT	Name	Nevius, Frank	Date	Oct 25, 2011 09:45 AM
	Department	Humanities Division	Phone	88537
	Location		Email	neviusf@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090508 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	727RFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:73:D4:52

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Oct 28, 2011 05:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Oct 28, 2011 05:29 PM	Finished image. Gave him admin rights. He said he would come in Monday morning and pick it up. Saved any local files he had on the root of the C: drive in folder called "neviusf". Will put it on the table behind the SRD.	Add Attachment
Andrew Gandara	Oct 28, 2011 02:24 PM	Imaging.	Add Attachment
Andrew Gandara	Oct 28, 2011 01:54 PM	Task reassigned to Andrew Gandara.	Add Attachment
Teresa Hutchinson	Oct 27, 2011 12:32 PM	He is eligible for Windows 7. Current machine downgraded. Actual number is W#20090508	Add Attachment
Andrew Gandara	Oct 26, 2011 01:35 PM	Left VM	Add Attachment
Karisa Mueller	Oct 25, 2011 09:45 AM	He heard that Windows xp won't be supported on campus for much longer, and that he needs to upgrade his os to Windows 7. He is wondering what that timeline is, and how to upgrade. His office computer is W#20090583.	Add Attachment