Service Request Ticket

Service Request Information

CONTACT	Name	Avila, Osvaldo	Date	Oct 25, 2011 10:47 AM
	Department	Student Success & Advising Office	Phone	88587
	Location		Email	avilao@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080485 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	59JNPH1	Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	59JNPH1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 , transfer from W#20030664 Macromedia Studio MX 2004 from P0052515, Pre 2000 Filemaker Pro 5.0
	Wired NIC	00:21:70:6F:D9:E8

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Oct 28, 2011 01:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Oct 28, 2011 01:28 PM	I went over and got him up and running. He was not in the right group that is allowed to print to that server.	Add Attachment
Nicole Crane	Oct 27, 2011 11:07 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Nicole Crane	Oct 27, 2011 11:07 AM	He called to say that he still cannot print. Would like Adam to call him back.	Add Attachment
Joshua Johnson	Oct 26, 2011 01:00 PM	called and was wanting to speak with adam.	Add Attachment
Adam Wehner	Oct 26, 2011 10:35 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Oct 26, 2011 10:35 AM	I added him to the group. I sent him an email to let him know this.	Add Attachment
Brian Berkley	Oct 25, 2011 03:58 PM	Task reassigned to Adam Wehner.	Add Attachment
Karisa Mueller	Oct 25, 2011 10:47 AM	This started yesterday. His printer is AALC on bart. The error message says "Access denied, unable to connect." "Windows cannot print." He said he has Windows XP still.	Add Attachment