Service Request Ticket

Service Request Information

CONTACT	Name	Poole, Jesse	Date	Oct 26, 2011 09:55 AM
	Department	Student Success & Advising Office	Phone	88083
	Location		Email	poolej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091281 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	537ZJm1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F6:27

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Nov 01, 2011 10:07 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Nov 01, 2011 10:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Nov 01, 2011 10:07 AM	I installed BIQuery, but I wasn't sure how to configure it. He said he knew who to call in order to get it set up, and not to worry. I told him to call and reopen this task if he couldn't get it.	Add Attachment
Karisa Mueller	Nov 01, 2011 09:42 AM	He is available now.	Add Attachment
Laven Voth	Nov 01, 2011 09:29 AM	Left VM	Add Attachment
Teresa Hutchinson	Oct 31, 2011 09:50 AM	**This is an outgoing email** Hi Jesse, We were just emailing you regarding a service request that we have for you. (#45140) Needs to get the BIQuery software on his computer. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa	Add Attachment Public
Karisa Mueller	Oct 26, 2011 09:55 AM	He just got access to the SIS Data Warehouse for BIQuery tool. He needs the BIQuery software for his computer. Is it on a shared drive, and he just needs the path?	Add Attachment