Service Request Ticket - # 45151

Service Request Information

CONTACT Name Kauffman, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 27, 2011 08:26 AM
Department Western Community Policing Institute Phone 14008
Location Email kauffmab@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070406[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 7V8HWD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Windows XP Pro Software Windows XP PRo installed, Microsoft Office Pro Plus 2007 from P0063045 installed as Office Pro 2003

Wired NIC 00:1A:A0:61:CD:93

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Laven Voth Nov 01, 2011 10:58 AM 
Task reassigned to Self Resolved.
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Laven Voth Nov 01, 2011 10:58 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Oct 31, 2011 12:51 PM 
Left VM
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Teresa Hutchinson Oct 31, 2011 09:49 AM 
****This is an outgoing email****
Hi Brian,

We were just emailing you regarding a service 
request that we have for you. (#45151)

Needs printer added. 

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa
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Public
Nicole Crane Oct 27, 2011 11:10 AM 
He called to say that he is also not able to
download and open PDF files on his computer. Would
like someone to come look at it.
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Nicole Crane Oct 27, 2011 08:26 AM 
Needs connected to WCPI printer. I walked him
through adding \\krusty but he said his printer
was not any of the options.
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