Service Request Ticket

Service Request Information

CONTACT	Name	Heide, Kathy	Date	Oct 27, 2011 09:57 AM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071223 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
	Serial No.	sw88172d6ze3	Location	ITC 007 Storage
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS		Software	MS Office 2008 for MAC from P0066424 installed as MS Office 2004 for MAC
	Wired NIC	00:1F:F3:53:F3:50
	Wireless NIC	00:1F:5B:C4:D6:48
	Bluetooth NIC	00:1E:C2:9A:70:17

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Nov 01, 2011 09:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Nov 01, 2011 09:18 AM	I got her printers mapped to her printer again and she is up and running.	Add Attachment
Teresa Hutchinson	Oct 31, 2011 10:27 AM	**This is an email** Hi Teresa, Yes, she still needs to have this fixed. Thanks, Kathy Happy Monday!!!	Add Attachment
Teresa Hutchinson	Oct 31, 2011 09:59 AM	**This is an outgoing email** Hi Kathy, We were just checking in with you regarding a service request that we have for you. (#45156) Amanda Smith no longer has printers listed for printing options. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Teresa Hutchinson	Oct 27, 2011 12:19 PM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Oct 27, 2011 09:57 AM	W20071223 is her computer number.	Add Attachment
Teresa Hutchinson	Oct 27, 2011 09:57 AM	Amanda Smith is in ED 223 and she can longer have printers listed as options. It is saying it wants a password for printing. Kathy is the contact.	Add Attachment