Service Request Ticket - # 45164

Service Request Ticket - # 45164

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Eliassen, Lenore	Date	Oct 27, 2011 02:22 PM
	Department	Creative Arts	Phone	88461
	Location		Email	eliassl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050232 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Power Mac G5 Dual 2.3GHz #ZOBL
	Serial No.	G8529CNZRTZ	Location	PDR
	CPU	G5 Dual 2.3GHz
	OS	Unknown	Software	Upgrade to MAC OS X 10.5.6 leopard on P0071707, QLab Pro Bundle(version2.3) MAC from P0075736
	Wired NIC	00:11:24:38:8E:2E

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	gthrash08@wou.edu	88925

Tracking

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Jan 13, 2012 02:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Jan 13, 2012 02:38 PM	Added printer. Didn't find any problems logging in. The computer was also off and the monitor wasn't.	Add Attachment
Laven Voth	Jan 13, 2012 11:12 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Teresa Hutchinson	Jan 13, 2012 10:21 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Teresa Hutchinson	Jan 13, 2012 10:21 AM	**This is an email** Teresa- No this hasn't been resolved. Joceline is in between 2-5 pm today. I also called about the Ryan Wright not being able to print to Veronica (our copier that is set up as a printer). He just got a new computer, so I think its a Adam job. I called Adam, but I know that he is extremely busy. Thanks for checking on t his problem. Lenore	Add Attachment
Teresa Hutchinson	Jan 13, 2012 07:52 AM	**This is an outgoing email** Hi Lenore, We were just following up with you regarding a service request that we have for you. (#45164) Description: Needs printer added and isn't showing log in box. (Joceline) We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa	Add Attachment Public
Laven Voth	Jan 06, 2012 11:07 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Laven Voth	Dec 06, 2011 02:13 PM	**This is an email** Laven- I'll check to see when Joceline is working nect and email you the dates and times. Thank you for checkin on this work request. -Lenore	Add Attachment
Teresa Hutchinson	Dec 06, 2011 09:15 AM	**This is an outgoing email** Hi Lenore, We were just following up with you regarding a service request that we have for you. (#45164) Description: Needs printer added and isn't showing log in box and this was for Joselin Wynn. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks! Teresa	Add Attachment Public
Andrew Gandara	Nov 14, 2011 05:41 PM	Task reassigned to Laven Voth.	Add Attachment
Karisa Mueller	Nov 14, 2011 04:50 PM	She is available from 9-10:30am, and then 1pm-5pm. Joseline Wynn is the student worker who cannot add this printer. These are her available times tomorrow.	Add Attachment
Andrew Gandara	Nov 14, 2011 02:54 PM	Left VM	Add Attachment
Teresa Hutchinson	Nov 09, 2011 09:28 AM	Task reassigned to Andrew Gandara.	Add Attachment
Teresa Hutchinson	Oct 31, 2011 09:46 AM	**This is an outgoing email** Hi Lenore, We were just emailing you regarding a service request that we have for you. (#45164) Needs printer added and isn't showing log in box. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Nicole Crane	Oct 27, 2011 02:22 PM	The computer needs to be able to print to "limo" RA 101 but it cannot add the printer when they searched. They went to log onto the computer but it is showing a log in box. She force shut off the computer and it still didn't show a log in box.	Add Attachment