Service Request Ticket - # 45165

Service Request Information

CONTACT Name Newland, Sandy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 27, 2011 02:23 PM
Department Advancement & Foundation Phone 88147
Location Email newlands@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20071164[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag BN8SFG1 Description Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. BN8SFG1 Location

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066324 installed as Office Pro 2003

Wired NIC 00:1E:C9:72:D8:D8


TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public

Entered by Date Memo
Teresa Hutchinson Nov 03, 2011 01:11 PM
****This is an email****

Sandy stopped me in the hall earlier this week to 
tell me all that she received.
She is happy camper again.

ALL COMPLETE

    e-mail follow-up for Sandy
    Old office needs updated
    Printer repair  (fuser element on HP printer)
I know I saw Adam in the hallway with fuser 
replacement, and Andrew was
credited with e-mail migration and office 
update.  Send appreciation to anyone
else who helped.

Scott & Cara
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Andrew Gandara Oct 31, 2011 02:04 PM
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Oct 31, 2011 02:04 PM
Upgraded to Office 2007.

Also check to make sure her gmail was migrated.
Looked like everything was migrated fine.
Made her email default to @wou.edu instead of
@mail.wou.edu.
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Andrew Gandara Oct 31, 2011 01:10 PM
Task reassigned to Andrew Gandara.
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Andrew Gandara Oct 28, 2011 02:33 PM
Left VM for Scott and Sandy.
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Teresa Hutchinson Oct 27, 2011 02:23 PM
Sandy's computer W#20071164[Edit Inv] is eligible for a 
Office 2007 (Not Windows 7) upgrade.  Scott 
Killip (8-8151) is the contact if any questions. 
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