Service Request Ticket - # 45166

Service Request Information

CONTACT Name Barnts, Danny   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 27, 2011 03:01 PM
Department Athletics Phone 88121
Location Email barntsd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101136[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55RPFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007, Adobe CS5.5 Design Std WIN license from P0082866

Wired NIC BC:30:5B:DA:94:5E

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Nov 17, 2011 01:46 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Gabriel Thrash Nov 17, 2011 01:46 PM 
installed CS 5.5 and installed scanner for mac.
 Add Attachment
Andrew Gandara Nov 16, 2011 12:56 PM 
Task reassigned to Gabriel Thrash.
 Add Attachment
Andrew Gandara Nov 16, 2011 12:56 PM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Joshua Johnson Nov 16, 2011 12:54 PM 
11/17/2011 at 12-2
 Add Attachment
Andrew Gandara Nov 16, 2011 12:06 PM 
****This is an outgoing email****
Hi Danny,
I need some additional information regarding
service request #45166

Description: INSTALL: Adobe CS 5.5 Design Std for
WIN on this desktop W#20101136[Edit Inv] from order#5985
(mainly Indesign)

I was wondering when you would be available to
have us come install the software you ordered?
Either email back here or call the help desk at
88925 and give them the times you are available.

Thanks,
Andrew Gandara
 Add Attachment
Public
Andrew Gandara Nov 16, 2011 12:04 PM 
Left VM
 Add Attachment
Teresa Hutchinson Nov 16, 2011 10:09 AM 
Task reassigned to Andrew Gandara.
 Add Attachment
Tricia Flaherty Nov 07, 2011 03:57 PM 
Task reassigned to UCS Tech.
 Add Attachment
Tricia Flaherty Nov 07, 2011 03:55 PM 
I have disk media for this install due to its 
large size.  It will be with invoice on shelf 
between my desk and restroom with a copy of the 
invoice.  When done please return disk media set 
to TRICIA
 Add Attachment
Tricia Flaherty Nov 02, 2011 04:18 PM 
Task reassigned to Tricia Flaherty.
 Add Attachment
Tricia Flaherty Nov 02, 2011 04:18 PM 
Moving this to my queue as we are processing 
order for Adobe Design Std Cs5.5 license to do 
what he needs at this station Order#5985
 Add Attachment
Karisa Mueller Nov 02, 2011 04:02 PM 
He has the Windows xp Professional Version 2002. 
3.5 gigabits of ram.  He has a 32-bit operating
system.  He talked to Andrew, and also Tricia
about options.
 Add Attachment
Andrew Gandara Nov 02, 2011 03:10 PM 
Left VM
 Add Attachment
Teresa Hutchinson Oct 31, 2011 08:55 AM 
****This is an outgoing email****
Hi Danny,

We were just emailing you regarding a service 
request that we have for you. (#45166)

Would like CS 5 on the desktop W#20101136[Edit Inv] - 
mainly Indesign.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
 Add Attachment
Public
Teresa Hutchinson Oct 27, 2011 03:01 PM 
Would like CS 5 on this desktop W#20101136[Edit Inv] - 
mostly Indesign.   Also would like to connect a 
Mac to a new scanner that they have.  This is in 
Admin 302.
 Add Attachment