Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Trisha	Date	Oct 28, 2011 11:19 AM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110339 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	H8ZMTR1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0082625 installed as Office Pro Plus 2007
	Wired NIC	18:03:73:BE:5F:98

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Nov 30, 2011 03:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Oct 31, 2011 10:54 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dale Goodell	Oct 31, 2011 10:53 AM	Task reassigned to Dale Goodell.	Add Attachment
Teresa Hutchinson	Oct 31, 2011 10:03 AM	Task reassigned to UCS Tech.	Add Attachment
Whitney Allies	Oct 28, 2011 11:19 AM	Janet Matthews: W# 20110339 and 20110345 Kara Pileggi: W# 20110340 and 20110346 Carli Rohner: W# 20110341 and 20110347 Crystal Neideigh: 20110342 and 20110348 Karla Wottge: W# 20110343 and 20110349 Intern: W# 20110344 and 20110350 The equipment is located on the shelves in the hallway.	Add Attachment