Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Marsha	Date	Oct 28, 2011 02:04 PM
	Department	Facilities Services	Phone	88079
	Location		Email	smithma@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090890 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3600DN Monochrome Laser Printer
	Serial No.	MHB870710	Location	PDR
	Model	3600/DN	Hostname	pig-pen.wou.edu
	Notes	40ppm, PS3, 128MB Memory Network Print, Duplex 110V, PRINT MAINT: Xerox 3600 Fuser, 110V V2015005079 FEB2016 SR59273; Xerox 3600 Transfer Roller, Xerox 3600 Pick Roller Tray, Xerox 3653MFP Separation Pad V2015005091 FEB2016 SR59273 IP:140.211.117.23	Ink/Toner Refill
	Wired NIC	00:00:AA:BD:BC:A1

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Nov 01, 2011 09:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Nov 01, 2011 09:17 AM	Stopped and looked at the printer and talked to Marsha. It must have been something that was jammed in the roller. The printer has seemed to have fixed itself.	Add Attachment
Teresa Hutchinson	Oct 31, 2011 09:58 AM	**This is an outgoing email** Hi Marsha, Happy Monday! We were just emailing you regarding a service request that we have for you. (#45172) Leaving a streak on the right side of the paper. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Joshua Johnson	Oct 28, 2011 02:05 PM	leaving marks on the right side of the paper. the marks are staggered every couple of inches	Add Attachment
Joshua Johnson	Oct 28, 2011 02:04 PM	When printing to the printer pigpin down at the physical plant it is leaving marks on teh right side. the printer is located in PP 105 88080 smithma@wou.edu	Add Attachment