Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Oct 31, 2011 08:21 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060076 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4350DTN Printer #Q5409A#ABA
	Serial No.	SCNGXF75829	Location	PDR
	Model	PQ5409A	Hostname	hl-refdesk.wou.edu
	Notes	fuser replaced 5-2009 from P0070552, maintenance kit from P0072923 11-2009, HP LJ4350DN Maint Kit from P0083096 12-5-2011 IP:140.211.112.26	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:14:38:D2:A8:2F

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Dec 05, 2011 09:21 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Adam Wehner	Dec 05, 2011 09:21 AM	Printer is back up and running.	Add Attachment
Joanie Kinnaman	Nov 29, 2011 09:33 AM	ordered maint kit this morning P0083096	Add Attachment
Karisa Mueller	Nov 28, 2011 11:17 AM	They called about this. Do you know when it will arrive?	Add Attachment
Adam Wehner	Nov 23, 2011 02:44 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Adam Wehner	Nov 23, 2011 02:44 PM	A maintenance kit is on order.	Add Attachment
Karisa Mueller	Nov 07, 2011 11:05 AM	They called to check the status of this printer.	Add Attachment
Karisa Mueller	Oct 31, 2011 08:38 AM	Contact changed from APSC Lab Attendant to Lori Hilterbrand.	Add Attachment
Karisa Mueller	Oct 31, 2011 08:35 AM	Task reassigned to Adam Wehner.	Add Attachment
Karisa Mueller	Oct 31, 2011 08:21 AM	**This is an email** Dear Techs, Our Library Community Users printer at the information desk is asking for a maintenance kit. It is an HP Laser Jet 4350, WOU number 20060076 Thanks, -- Lori Hilterbrand Public Services Unit Coordinator Hamersly Library Western Oregon University 503-838-8441	Add Attachment