Service Request Ticket - # 45203

Service Request Ticket - # 45203

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Service Request Information

CONTACT	Name	Ward, Michael	Date	Nov 01, 2011 01:02 PM
	Department	Natural Science Division	Phone	88443
	Location		Email	wardm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101144 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55MPFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:AC:32

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Nov 14, 2011 05:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Nov 14, 2011 05:40 PM	Hard drive was completely replaced so no files or bookmarks are recoverable. Software he said was mostly freeware. If there was any software that he thinks of later, he would call.	Add Attachment
Karisa Mueller	Nov 14, 2011 03:40 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Karisa Mueller	Nov 14, 2011 03:40 PM	**This is an email** Files, bookmarks, and some software that were on my computer before the repair are now missing. Can they be retrieved? Mike Ward	Add Attachment
Andrew Gandara	Nov 14, 2011 02:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Nov 14, 2011 02:13 PM	For more info see task #45279	Add Attachment
Gabriel Thrash	Nov 10, 2011 01:41 PM	Task reassigned to Andrew Gandara.	Add Attachment
Gabriel Thrash	Nov 10, 2011 01:41 PM	Adam replaced the hard drive and i reimaged it and updated it.	Add Attachment
Teresa Hutchinson	Nov 07, 2011 09:04 AM	I have the screen shot if you need to see it.	Add Attachment
Teresa Hutchinson	Nov 07, 2011 09:03 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Teresa Hutchinson	Nov 07, 2011 09:03 AM	**This is an email** I've attached a photo of the error screen in case it isn't visible when the tech comes. If I'm not here, the tech should find anyone in the math dept--any of them can unlock my office.	Add Attachment
Teresa Hutchinson	Nov 04, 2011 08:38 AM	**This is an outgoing email** Hi Michael, We were just emailing you regarding a service request that we have for you. (#45203) 'Kernel stack in page' error every morning on his computer. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Karisa Mueller	Nov 01, 2011 01:02 PM	He leaves his computer on all the time. He said the last couple mornings when he first looks at his computer it says "kernel stack in page" error, and if this continues to happen he should contact system administrator. He doesn't sign out at night, he said he gets timed out of his desktop. He said you can come when he is not there, just ask someone to let you into his office.	Add Attachment