Service Request Ticket

Service Request Information

CONTACT	Name	Kobold, Michelle	Date	Nov 01, 2011 01:07 PM
	Department	Western Community Policing Institute	Phone	14017
	Location		Email	koboldm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070668 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	4QD1YF1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065150 installed as Office Pro 2003
	Wired NIC	00:1E:C9:65:D3:17

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Nicole Crane	Nov 03, 2011 08:16 AM	Picked it up this morning. Said she can hook it back up herself.	Add Attachment
Andrew Gandara	Nov 02, 2011 05:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Nov 02, 2011 05:46 PM	Finished image. Put Office 2007 on there. Left VM for her letting her know its at the front and ready to be picked up. Computer is located on table behind SRD.	Add Attachment
Andrew Gandara	Nov 02, 2011 02:48 PM	20070668 would not bind to network. Backed up what I could. Re-imaging now.	Add Attachment
Andrew Gandara	Nov 02, 2011 01:08 PM	Power supply is dead. Had other computer (W#20070668) that was not working. Will try to fix the newer one. If not look for loaner.	Add Attachment
Karisa Mueller	Nov 02, 2011 09:43 AM	Computer is W#20060393.	Add Attachment
Teresa Hutchinson	Nov 02, 2011 07:38 AM	Task reassigned to Andrew Gandara.	Add Attachment
Karisa Mueller	Nov 01, 2011 01:07 PM	She recently switched computers, and the new one she is using has the older version of Microsoft Office--she would like to be upgraded to the Office Suite 2007 version.	Add Attachment