Service Request Ticket - # 45213

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 01, 2011 04:43 PM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080599[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 6C23TH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642, Dreamweaver CS3 on P0062912 10-2007 moved from W#20030545, Adobe Acrobat Pro v7 from P0058744 moved from W#20030545

Wired NIC 00:21:70:48:B5:FF

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Joshua Johnson Nov 04, 2011 01:52 PM 
Status changed from (1) Pending to (5) Completed
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Joshua Johnson Nov 04, 2011 01:52 PM 
called and said she is happy and there are no
other issues
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Andrew Gandara Nov 04, 2011 12:13 PM 
Left VM
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Andrew Gandara Nov 02, 2011 05:11 PM 
Running ccleaner, Malwarebytes, and SuperAntiSpyware
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Karisa Mueller Nov 02, 2011 03:12 PM 
She wants you to come today before 4:30pm.
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Andrew Gandara Nov 02, 2011 02:42 PM 
Left message with receptionist.
Should be back in at 3:30.
Will have radio on me to reach me.
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Andrew Gandara Nov 02, 2011 12:42 PM 
Priority changed from (3) Priority to (2) High Priority.
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Andrew Gandara Nov 02, 2011 12:42 PM 
At lunch right now. Meeting from 1pm - 2pm.
Will try going to scan it around 2
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Teresa Hutchinson Nov 02, 2011 07:37 AM 
Task reassigned to Andrew Gandara.
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Joshua Johnson Nov 01, 2011 04:43 PM 
Debi is getting pop ups and she would like to have
a maleware check scan done on her computer. 

WUC 230A
88423
diehmd@wou.edu
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