Service Request Ticket

Service Request Information

CONTACT	Name	Hansen, Jennifer	Date	Nov 01, 2011 04:51 PM
	Department	Service Learning & Career Development	Phone	88652
	Location		Email	hansenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100746 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Officejet Pro 8000 Printer #CB092A#B1H
	Serial No.	CN11A3Q2R80514	Location	PDR
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill
	Wired NIC	D4:85:64:7E:C8:B9

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	ellism@wou.edu	88629

Entered by	Date	Memo
Michael Ellis			Email Public
Entered by	Date	Memo
Michael Ellis	Nov 04, 2011 11:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Ellis	Nov 04, 2011 11:17 AM	Fixed.	Add Attachment
Teresa Hutchinson	Nov 04, 2011 08:57 AM	Task reassigned to Michael Ellis.	Add Attachment
Nicole Crane	Nov 04, 2011 08:09 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Nicole Crane	Nov 03, 2011 04:13 PM	She called to say that they need it done by tomorrow afternoon	Add Attachment
Nicole Crane	Nov 03, 2011 03:45 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brian Berkley	Nov 03, 2011 11:56 AM	Task reassigned to Adam Wehner.	Add Attachment
Nicole Crane	Nov 03, 2011 08:01 AM	The printer now will not power on at all, started this morning. They have checked that it is all plugged in.	Add Attachment
Joshua Johnson	Nov 01, 2011 04:51 PM	I have an HP OfficePro 8000 that my system can't seem to find anymore. Can someone come reinstall it please? -- Jennifer Hansen Office Manager Service Learning & Career Development Western Oregon University hansenj@wou.edu 503-838-8652	Add Attachment