Service Request Ticket - # 45223

Service Request Information

CONTACT Name Ren, Shuhua   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 02, 2011 10:19 AM
Department Computer Science Division Phone 88505
Location Email rens@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080176[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag 3FKQRG1 Description Dell Inspiron XPS M1330 laptop, 2.4GHz,800MHz,3MB
Serial No. 3FKQRG1 Location

CPU Intel Core 2 Duo T8300(2.4GHz, 800Mhz,3ML2)


OS Unknown Software Roxio Creator DE 10, Vista downgraded to WIN xP PRo, MS Office Pro Plus 2007 from P0066886 installed as Office Pro 2003, temp install of Adobe CS4 Web std from P0069201 old CS lab licenses

Wired NIC 00:21:9B:CB:F3:6C


Wireless NIC 00:21:5C:39:25:69


Bluetooth NIC 00:1F:E1:E0:05:EF

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Nov 08, 2011 04:34 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Laven Voth Nov 03, 2011 03:13 PM 
Task reassigned to Laven Voth.
 Add Attachment
Laven Voth Nov 03, 2011 03:13 PM 
Appointment for next week during one of my shifts.
 He will contact.
 Add Attachment
Tricia Flaherty Nov 02, 2011 10:52 AM 
T:\Adobe Creative Suite\Adobe CS4 Suites\Adobe 
CS4 Web Standard for WIN
 Add Attachment
Tricia Flaherty Nov 02, 2011 10:51 AM 
Task reassigned to UCS Tech.
 Add Attachment
Tricia Flaherty Nov 02, 2011 10:51 AM 
 Visiting CS Prof Shuhua Ren is using a loaner 
laptop from UCS and it is okay to install Adobe 
CS4 Web std from P0069201 old CS lab licenses
 Add Attachment