Service Request Ticket - # 45224

Service Request Information

CONTACT Name Bales, Amanda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 02, 2011 10:35 AM
Department Business Services Phone 89473
Location Email balesa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091120[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HW4ZRL1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. HW4ZRl1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957

Wired NIC B8:AC:6F:7D:03:A8

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Nov 08, 2011 01:23 PM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Nov 08, 2011 01:23 PM 
I couldn't replicate the problem, I switched the
ports, and it was working fine.
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Teresa Hutchinson Nov 08, 2011 11:32 AM 
Task reassigned to Laven Voth.
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Teresa Hutchinson Nov 07, 2011 09:02 AM 
****This is an outgoing email****
Hi Amanda,

We were just emailing you regarding a service 
request that we have for you. (#45224)

Her mouse keeps uninstalling itself from the 
computer.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa
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Public
Karisa Mueller Nov 02, 2011 10:35 AM 
Her mouse keeps uninstalling and installing again.
 She has it connected via a USB connection and it
will make the da-dum noise and say she has
disconnected a device then it will connect again
right away.  She doesn't know if it is the USB
port or the actual mouse.  She might try a
different port for now and to see if that is the
problem, but she still wants someone to come have
a look.
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