Service Request Ticket - # 45227

Service Request Information

CONTACT Name Case, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 02, 2011 11:00 AM
Department Student Media Phone 89697
Location Email cases@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20090894[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Professional P2210 22in HAS Wide Monitor
Serial No. CN0U828K74445036D08S Location PDR
TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Laven Voth Nov 03, 2011 02:26 PM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Nov 03, 2011 02:26 PM 
Task reassigned to Self Resolved.
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Laven Voth Nov 03, 2011 02:26 PM 
Spoke with Shelby Case, and he said that it was
working now, and that is has been fine, and to go
ahead and close the task for now.
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Karisa Mueller Nov 02, 2011 11:00 AM 
Everytime they move the mouse and screens are
changed on the monitor, it does a "snowball
effect" and the screen blacks out for a moment. 
It happens when they use the alt and tab keys to
flip through screens.  The computer W#20090893[Edit Inv].
Shelby Case's office hours are Monday, Tuesdays
from 7:30-7pm.  Wednesdays, Thursdays, Fridays he
is in from 7:30-4:30pm.  Call him before you come.
 Today from 2-5pm will work best.  They checked
all the cords. Shelby hopes that they can bypass
buying a new monitor if it is shot, and instead
use one we might have laying around.
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