Service Request Ticket - # 45238

Service Request Information

CONTACT Name Dantas-Whitney, Maria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 02, 2011 05:54 PM
Department College of Education Phone 88636
Location Email dantasm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090294[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFNZVH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software upgraded to WIN7 PRO from P0082267 9-2011, orig-WIndows Vista Bus32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641, EndNote X5 for WIN from P0082321, QSR-NVivo 9 for WIN from VISA2011002719, MS Office Pro Plus 2010 for WIN and MS Office Multi Language Pack 2010 from P0082710, Camtasia Studio v8.2 for WIN from VISA2013003817

Wired NIC 00:24:E8:34:D1:79


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public

Entered by Date Memo
Gabriel Thrash Jan 13, 2012 09:24 AM
Status changed from (1) Pending to (5) Completed
Add Attachment
Gabriel Thrash Jan 13, 2012 09:24 AM
Fixed this yesterday.
Add Attachment
Gabriel Thrash Jan 12, 2012 02:01 PM
meeting with her at 3 today
Add Attachment
Gabriel Thrash Jan 05, 2012 03:43 PM
called and left vmail.
Add Attachment
Gabriel Thrash Dec 22, 2011 10:51 AM
****This is an email****

Hi, this is Gabe with UCS, and I am emailing you
to see when you will be available so i can come by
and take care of the Microsoft activation problem
for you.  You can call us back at ext. 88925
Add Attachment
Octavio Cervantes Dec 20, 2011 04:18 PM
Priority changed from (3) Priority to (2) High Priority.
Add Attachment
Octavio Cervantes Dec 20, 2011 04:18 PM
Priority changed from (3) Priority to (2) High Priority.
Add Attachment
Octavio Cervantes Dec 20, 2011 04:18 PM
Called in, she is getting a pop up message from
word 2010 saying that she has "one day left to
activate word 2010." She is wondering if word will
stop working after 2morow, because she has a lot
work to do on word. 
Add Attachment
Gabriel Thrash Dec 08, 2011 09:39 AM
Status changed from (1) Pending to (5) Completed
Add Attachment
Gabriel Thrash Dec 08, 2011 09:39 AM
Installed this already.
Add Attachment
Nicole Crane Nov 22, 2011 12:38 PM
She would like you to come to the office today
around 1:30pm 
Add Attachment
Gabriel Thrash Nov 18, 2011 01:18 PM
called and left vmail.
Add Attachment
Karisa Mueller Nov 14, 2011 10:38 AM
She is available today in her office until about
3pm.  Tomorrow she is available between 1:30 and
3:30pm.  She wants NVivo on her home computer,
which she brought with her (if she is only allowed
to license it on one computer).  She wants to have
the manuals for this software.  
Add Attachment
Laven Voth Nov 10, 2011 01:09 PM
Task reassigned to Gabriel Thrash.
Add Attachment
Laven Voth Nov 10, 2011 01:09 PM
Appointment set for tomorrow (Friday 11/11)
Add Attachment
Laven Voth Nov 08, 2011 04:35 PM
called periodically throughout the day, never
picked up
Add Attachment
Teresa Hutchinson Nov 08, 2011 01:11 PM
Task reassigned to Laven Voth.
Add Attachment
Laven Voth Nov 03, 2011 02:38 PM
Left VM
Add Attachment
Tricia Flaherty Nov 02, 2011 05:57 PM
NVivo 9 is electronic download that I have put on 
the T:Drive, Office Pro Plus 2010 is out there as 
well and is necessary for the Langauge Pack with 
proofing tools(specifically Portuguese(Brazil) 
that she needs for spell checking in Portuguese.
The Language Pack is a LARGE disk media set and 
has both 32 bit and 64 bit version but is NOT on 
T: Drive it will be with the invoice for all the 
software Maria is ordering on the shelf between 
my desk and restroom, please return disk media to 
me when done with Language Pack installation
Add Attachment