Service Request Ticket - # 45243

Service Request Information

CONTACT Name McLean, Cathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2011 10:42 AM
Department Creative Arts/Art Phone 88340
Location Email mcleanc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090791[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. SQP00615Z5PK Location PDR

CPU Intel Core 2 Duo 3.06GHz(3MB L2, 1066MHz)


OS Unknown Software Microsoft Office for Mac 2008 from P0073888

Wired NIC D4:9A:20:DD:7E:46


Wireless NIC D4:9A:20:5E:B3:9C


Bluetooth NIC 64:B9:E8:E6:8C:C6

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact ucsnetwork@wou.edu 88154

Tracking

Entered by Date Memo
Network Support
Email

Public
Entered by Date Memo
Dave McEvilly Nov 14, 2011 09:38 AM 
Status changed from (7) Waiting for Contact to (5) Completed
 Add Attachment
Dave McEvilly Nov 14, 2011 09:38 AM 
The Microsoft applications were not mapped to the
file extensions. 
She would click on a word document and the system
did not know which application would be used to
open the application.
To fix the problem:
She needed to right click on the file (any Word
document) and choose "open with" and then choose
"other". Click the "always open with" check box
and then pick Microsoft Word from the application
list (it's in a Microsoft folder). 

This sets the system default for that extension to
Microsoft Word.
Add Attachment
Dave McEvilly Nov 11, 2011 01:32 PM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Dave McEvilly Nov 11, 2011 01:32 PM 
Sent Cathy an email to see if we can talk tomorrow.
 Add Attachment
Teresa Hutchinson Nov 10, 2011 09:16 AM 
Status changed from (7) Waiting for Contact to (1) Pending
 Add Attachment
Teresa Hutchinson Nov 10, 2011 09:16 AM 
****This is an email****

I called back and left a message...with can't 
remember regarding that same question.  I cannot 
go to the server and open saved files.  The one I 
was looking for was retrieved by dragging the 
syllabi to the desktop and then dragging into 
word.  So does that fix all the files saved to 
the server?
 Add Attachment
Teresa Hutchinson Nov 10, 2011 08:37 AM 
****This is an outgoing email****
Hi Cathy,

We were just following up with you regarding a 
service request that we have for you.  (#45243)

Description: Unable to open files in her H drive:

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks!
Teresa
Add Attachment
Public
Dave McEvilly Nov 08, 2011 03:20 PM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Dave McEvilly Nov 08, 2011 03:20 PM 
Left her a voicemail
 Add Attachment
Teresa Hutchinson Nov 03, 2011 03:35 PM 
Task reassigned to Network Support.
 Add Attachment
Karisa Mueller Nov 03, 2011 10:42 AM 
Nathan recently was working on her computer
(backing up information), and she has had this
problem since:  She is trying to connect to her
H:. She hits, Go, Connect to Server and the path
for her H: is there and it will open up, but the
files are not complete. It will show her the
files, but it is only a few of the words, not the
actual file. 

Her co-worker told her to drag and drop the file
into Word, and she did and the entire file came
up.  So this is not urgent, but she wants it to be
looked at next week.  Next week she works only in
the mornings until 11:00am.
 Add Attachment