Service Request Ticket - # 45245

Service Request Ticket - # 45245

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Service Request Information

CONTACT	Name	Minnick, Nancy	Date	Nov 03, 2011 12:14 PM
	Department	Admissions Office	Phone	88502
	Location		Email	minnickn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110354 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Precision T1600, WIN 7 Pro, Dual Core i3-2100
	Serial No.	84V0VR1	Location	PDR
	CPU	Intel Core i3-2100(3.1GHz dual-core, 3M L3)
	OS	Unknown	Software	NO OFFICE, Roxio Creator and CyberLink PowerDVD 9.5 bundled,
	Wired NIC	18:03:73:D9:4D:BA

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Feb 20, 2012 04:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Feb 20, 2012 04:33 PM	The system is all up and running.	Add Attachment
Teresa Hutchinson	Jan 13, 2012 10:39 AM	**This is an email** Teresa, We did get the new camera monitor all set up and it is working great. There is still an issue with the video cards, so am still one monitor short. that's probably why it didn't get closed out. Nancy	Add Attachment
Teresa Hutchinson	Jan 12, 2012 12:04 PM	**This is an outgoing email** Hi Nancy, We were just following up with you regarding a service request that we have for you. (#45245) Description: NEW Equip SETUP: Dell Precision T1600 for FRANKENSTEIN camara station (order#5962) Did this get resolved and is everything working okay? If not, just let us know, we'll be happy to help. Thanks! Teresa	Add Attachment Public
Teresa Hutchinson	Dec 08, 2011 12:42 PM	**This is an email** Hi Teresa, We did get our new camera monitor all set up, however, Adam had a glitch with one of the video cards. I knew he was working on it, and until he gets it resolved, we are still one monitor down. However, I love the new monitor, it's much quicker and responsive! We also have an issue with the "firewall" as far as our "rovers" are concerned. Can't bring up the rovers like we used to. Nancy	Add Attachment
Teresa Hutchinson	Dec 08, 2011 10:49 AM	**This is an outgoing email** Hi Nancy, We were just following up with you regarding a service request that we have for you. (#45245) Description: NEW Equip SETUP: Dell Precision T1600 for FRANKENSTEIN camara station. (order#5962) We were wondering if this has been resolved for you or if there were any other related issues that we can help with? If we can still be of assistance with this. If so, just let us know, we'll be happy to help! :) Thanks! Teresa	Add Attachment Public
Tricia Flaherty	Nov 03, 2011 12:14 PM	Adam, You have the box, and invoice but I need you to record the NIC in Inventory before you deliver. TMF	Add Attachment