Service Request Ticket - # 45251

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2011 04:32 PM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101378[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 341WJQ1 Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 341WJQ1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software MS Office Pro Plus 2010 from P0080862 installed as Office Pro Plus 2007, TRANSFERRED APRIL 2015 to W#20140488 --Adobe Acrobat Pro 10 WIN license from P0083034 & Adobe Design Standard CS6 WIN from P0085592

Wired NIC BC:30:5B:DF:8B:B7

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Nov 16, 2011 03:04 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Nov 16, 2011 03:04 PM 
Darin went ahead and purchased the newest version
of Adobe Acrobat X Pro.
Installed it on both computers.
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Tricia Flaherty Nov 16, 2011 02:38 PM 
I have put in order#6008 for the 2 new licenses of
Adobe Acrobat Pro 10 WIN licenses for install on
W#20101378[Edit Inv] and 20101379[Edit Inv]
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Teresa Hutchinson Nov 16, 2011 02:13 PM 
Darin called and said if we could do them one at 
a time and this afternoon would be great.
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Andrew Gandara Nov 16, 2011 01:07 PM 
In a meeting.
Left VM
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Tricia Flaherty Nov 16, 2011 12:58 PM 
license to transfer for W#20031369[Edit Inv] is Acrobat Pro
7 from P0057687  If they need a new version one
will need to be purchased:
Adobe Acrobat Pro X WIN license $49.99 each
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Teresa Hutchinson Nov 16, 2011 08:42 AM 
Task reassigned to Andrew Gandara.
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Nicole Crane Nov 03, 2011 04:44 PM 
****This is an email****
Not a print credit or printing issue of his own. 
Instead he needs access to the Print Shop Print
Credit Program. Students can utilized their print
credits against jobs they drop off there at the
Print Shop to be completed.  The program is
labeled on my portal and Steve Carter's as
"Printshop - Charge student print credits"
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Nicole Crane Nov 03, 2011 04:35 PM 
****This is an email****
Hello,
  I put in a service request to have the Adobe
installed on the new computers, the task number is
45251. Was their a printing issue regarding Alans
print credits? How many print credits need to be
added onto the account?
Thanks
Nicole
SRD
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Nicole Crane Nov 03, 2011 04:32 PM 
****This is an email****
Please move the Adobe Pro software from the two
old computers 20070807[Edit Inv] and 20031369[Edit Inv] to the new
20101378[Edit Inv] and 20101379[Edit Inv].
 
Also Alan Stone needs Print Credit access added to
his WOU Portal.  Thanks.
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