Service Request Ticket - # 45252

Service Request Information

CONTACT Name Gense, D Jay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2011 05:32 PM
Department The Research Institute Phone 88390
Location Email gensej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20081046[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. 5Ck75j1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070415, Adobe Acrobat Pro9 from P0071944, SmartDraw 2012 UPG from VISA2011002723(primary install may share with laptopW#20090458), Microsoft WIN 7 Pro upgrade from P0083124, Adobe Acrobat ProXI(v.11) from P0090339

Wired NIC 00:24:E8:0F:69:47

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Dec 06, 2011 08:18 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Dec 06, 2011 08:18 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Dec 06, 2011 08:18 AM 
Closed - no contact back.
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Teresa Hutchinson Nov 23, 2011 12:26 PM 
****This is an email****

Hi Jay,

I did some checking and it looks like your 
current machine W#20081046[Edit Inv] is not eligible for an 
upgrade to Windows 7.  We can definitely purchase 
this for you, if we could have you go to:  
www.wou.edu/purchaserequest and put in the order 
there.  Then UCS will get this going for you.  I 
am not sure of the cost of the upgrade, if I were 
to guess it would be about $50.  Tricia in our 
office works more with that and she is out of the 
office until Tuesday of next week.  Just in case 
you need it, her email is:  flahert@wou.edu.

I hope this helps some and if not, just let me 
know and I'll be glad to get more info.

Thanks,
Teresa
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Teresa Hutchinson Nov 23, 2011 12:11 PM 
****This is an email****

Thanks Teresa - someone can to install the 
update, but identified that it
couldn't be installed until my machines (desktop 
and laptop) are upgraded
to Windows 7. I guess that needs to be the next 
step. How do I proceed
with these upgrades?

Thanks
Jay



D. Jay Gense,  Director
National Consortium on Deaf-Blindness
Teaching Research Institute - Western Oregon 
University

email:  gensej@wou.edu
503-838-8390 (voice)
503-838-8150 (fax)
503-838-9623 (tty)
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Teresa Hutchinson Nov 23, 2011 10:57 AM 
****This is an outgoing email****
Hi Jay,

We were just following up with you regarding a 
service request that we have for you.  (#45252)

Description: Install SmartDraw2012(upgrade of 
previous version) on Office Desktop. (order#5884)

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa
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Public
David Olson Nov 14, 2011 04:33 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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David Olson Nov 11, 2011 04:12 PM 
This software is incompatible with XP so he would
like to start the conversion to 7.  I left him my
personal cell and he will give me a call when its
convenient for him.
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Tricia Flaherty Nov 03, 2011 05:32 PM 
He would like to do a primary install on Desktop 
W#20081046[Edit Inv] and secondary install laptop W#20090458[Edit Inv]
(if the installer allows two stations to be 
activated) the license agreement was vague and 
his last version allowed him to have it on both.
It can be found at:
T:\Smartdraw\SmartDraw2012UPG
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