Service Request Ticket - # 45253

Service Request Information

CONTACT Name Dandeneau, Raymond   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 04, 2011 08:03 AM
Department Natural Science/ Chemistry Phone 89483
Location Email dandener@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090951[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. BZ0GP11 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772

Wired NIC 00:26:B9:8E:6A:46

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Nov 07, 2011 08:48 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Nov 07, 2011 08:48 AM 
duplicate.
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Gabriel Thrash Nov 04, 2011 12:15 PM 
called and left vmail.
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Teresa Hutchinson Nov 04, 2011 08:04 AM 
Task reassigned to Gabriel Thrash.
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Teresa Hutchinson Nov 04, 2011 08:04 AM 
If we can help before 10:00 today, that would be 
ideal.
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Teresa Hutchinson Nov 04, 2011 08:03 AM 
His computer won't let him log in.  Error - trust 
between you and your primrary domain have 
failed.   He tried to eject a dvr out of his 
computer.  He thinks he might of tried to 
reboot.
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