Service Request Ticket - # 45258

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 04, 2011 10:12 AM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080845[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P4515x Monochrome Printer #CB5616A#ABA
Serial No. SCNDY349457 Location PDR

Model CB156A Hostname socialscience.wou.edu
Notes duplexing, 2nd 500 sheet tray, Maint Kit from P0082705 installed OCT2011 SR45032, Maint Kit from P0090336 installed JUNE2012 SR49875; Maint kit from P0099561 DEC2015 SR58813 IP:140.211.76.58 Ink/Toner Refill

Wired NIC 00:21:5A:7E:8F:E9

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Nov 28, 2011 01:53 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Nov 28, 2011 01:53 PM 
Just put new fuser in printer.  This will fix the
problem.
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Teresa Hutchinson Nov 07, 2011 10:41 AM 
****This is an email****

No, Adam replaced the roller a couple of weeks 
ago and thought that it would better.  We still 
have the same problem. He said something about 
another part showing wear, but thought we could 
wait to replace it.  

Thanks,
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Teresa Hutchinson Nov 07, 2011 08:51 AM 
****This is an outgoing email****
Hi Sharyne,

We were just emailing you regarding a service 
request that we have for you.  (#45258)

Description: Printer is printing 
distorted/unreadable .

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa
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Public
Nicole Crane Nov 04, 2011 10:12 AM 
****This is an email****
Printer # 20080845[Edit Inv] (in HSS 231A) continues to have
distorted, sometimes unreadable, print at the left
margin.  Roller was recently replaced but this has
not solved the problem.
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